Service Request Ticket

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Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Jul 14, 2014 03:03 PM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400 Black, 2.80GHz, 1066MHz FSB
	Serial No.	4Z6NZK1	Location	PDR
	CPU	Intel Core 2 Duo P9700(2.8GHz, 1066MHz, 6M L2)
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 from P00
	Wired NIC	00:24:E8:D4:F3:49
	Wireless NIC	00:24:D6:0F:61:C0
	Bluetooth NIC	00:22:5F:B7:C1:5E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 17, 2014 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 17, 2014 11:59 AM	I return the laptop to Dr. Sil office and help him backup his files from the faulty laptop everything works just fine.	Add Attachment
Dyl Karbia	Jul 17, 2014 09:20 AM	I communicated with Dr. Sil and informed him that the social science department informed Tricia and I that they have a Win7 laptop that is not been used by any of their staff. They prefer us setting the laptop up for him as a replacement of his faulty machine. I am done setting up the laptop and ready to be deliver at 11:00am.	Add Attachment
Tricia Flaherty	Jul 16, 2014 03:17 PM	we are switching out this laptop W#20090465 with a different laptop of the same vintage that is WIN7 Pro eligible W#20091444 but this "new" to him laptop will be ineligible for replacement in the future.	Add Attachment
Tricia Flaherty	Jul 15, 2014 02:52 PM	I have heard back from the Social Science division and this laptop is no longer a campus supported station that is eligible for replacement. As such we can not put Windows 7 on it since it doesn't have a license for that and it is not eligible for general fund replacement. If professor Sil has any questions about this he should take with the Social Science Division office.	Add Attachment
Dyl Karbia	Jul 15, 2014 09:32 AM	I checked Dr. Sil office yesterday upon receiving the service request. He informed that due to the power fluctuation his machine started malfunctioning. With series of troubleshooting done on the system on his machine it still continue to run without loading windows. I realize also the machine have windows XP which we are no longer supporting. The only solution to this problem is to re-image the system with windows 7.	Add Attachment
Dyl Karbia	Jul 14, 2014 03:10 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jul 14, 2014 03:03 PM	Computer is stuck at log in screen. He has tried turning it off and back on a few times and it does the same thing over and over. He can't even get to the log in screen, but he can see there is power to the machine. HSS 202 503-751-4208	Add Attachment