Service Request Ticket

Service Request Information

CONTACT	Name	Casares, Louann	Date	Jul 15, 2014 12:28 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130729 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35G6M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, Transferred from W#20130729: ZoomText v10.1 from VISA2013003997; JAWS Pro 12 P0080288;
	Wired NIC	34:17:EB:9A:DC:01

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 18, 2014 12:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 15, 2014 01:28 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 15, 2014 01:07 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 15, 2014 12:54 PM	There is also a box with Zoomtext user guides that needs to go to ODS Office that will be with this station on GFA shelf in hallway	Add Attachment
Tricia Flaherty	Jul 15, 2014 12:29 PM	additional software ZoomText v10.1 from VISA2013003997 and a 27 inch display with WOU # 20130687 get delivered with this setup. software can be found at T:\ZoomText\ZoomTextv10.x	Add Attachment
Tricia Flaherty	Jul 15, 2014 12:28 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Disiability Services Office in APSC 405. The WOU # of the new computer is 20130729 and the new monitor is 20130769 The WOU # of the old computer is 20090303 that has a temp loaner in place see SR54014 and the old monitor is 20090327. The new equipment is on the GFA shelf in the hallway.	Add Attachment