Service Request Ticket - # 54198

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2014 03:16 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110415[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25GQ1G4DHJW Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Office 2011 for MAC from P0083713, Adobe Master Collection CS5.5 MAC P0083713, Apple Keynote '09 Volume Licenses 22 seats from P0083717, OnOne Perfect ReSize v7.5 Premium from VISA2012003444, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:2D:F9:64


Wireless NIC E4:CE:8F:67:29:E8


Bluetooth NIC 34:51:C9:F2:DC:46

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 11, 2014 09:28 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 11, 2014 09:28 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 11, 2014 09:28 AM 
This computer has been reimaged with the ITC 210 
image which includes Adobe Creative Cloud.  
Everything is good to go.
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Ruby Tidwell Aug 22, 2014 03:33 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Aug 22, 2014 03:32 PM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Aug 21, 2014 03:05 PM 
Daniel will want that computer in the back room of 
ITC 210 to have Creative Cloud installed.  That 
computer should get the same image the lab gets, so 
hold off on this for now until further notice.
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Lexie Widmer Aug 18, 2014 08:15 AM 
****This is an email****
Hello Lexie,

Thank you for staying in touch about these issues.
I will be in communication very soon about what we
need done.

Daniel
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Lexie Widmer Aug 14, 2014 10:04 AM 
Sent email for availability.
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Lexie Widmer Aug 11, 2014 10:35 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Vikas Sharma Aug 11, 2014 10:26 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Alexander Carlson Aug 04, 2014 01:01 PM 
left vm
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Vikas Sharma Jul 22, 2014 08:43 AM 
Left vm
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Lexie Widmer Jul 17, 2014 05:08 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Jul 17, 2014 05:08 PM 
Door was locked.
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Lexie Widmer Jul 17, 2014 03:43 PM 
Task reassigned to Lexie Widmer.
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Alexander Carlson Jul 17, 2014 11:07 AM 
Task reassigned to UCS Tech.
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Alexander Carlson Jul 17, 2014 08:07 AM 
Task reassigned to Alexander Carlson.
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Alexander Carlson Jul 17, 2014 08:07 AM 
left vm
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Lori Burgeson Jul 17, 2014 08:05 AM 
When he is ready for the install, make sure to grab 
the disc from me.
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Alexander Carlson Jul 16, 2014 09:04 AM 
Task reassigned to UCS Tech.
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Alexander Carlson Jul 15, 2014 03:42 PM 
Went over there and talked to Daniel. He asked if it 
is a quick install. After telling him that Adobe CS6 
is not a quick install, he said he would call back 
at another time that would be better for him.
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Alexander Carlson Jul 15, 2014 03:31 PM 
Left VM
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Alexander Carlson Jul 15, 2014 03:29 PM 
Task reassigned to Alexander Carlson.
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Katie Halvorson Jul 15, 2014 03:16 PM 
He needs the computer updated to CS6--the
department has a license for it but this computer
just needs to be updated according to him.

Computer is in ITC210
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