Service Request Ticket - # 54199

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2014 03:28 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9JR1LX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. 9JR1LX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:1C:7F:E0


Wireless NIC BC:85:56:F3:14:BD


Bluetooth NIC 24:FD:52:30:2B:A1

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 29, 2014 03:10 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jul 24, 2014 11:24 AM 
LCD was replaced on 7/24/2014.  The issue was
resolved.
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John Rushing Jul 24, 2014 08:52 AM 
Dale noticed the screen was having an issue.  We
tested the LCD and came to the same conclusion. 
So we ordered a new LCD through Dell TechDirect on
7/23/2014.
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Lori Burgeson Jul 17, 2014 08:06 AM 
Task reassigned to Dale Goodell.
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Sarah Pettigrew Jul 16, 2014 02:59 PM 
 The old laptop WOU # is 20091444[Edit Inv] NOT 20090917[Edit Inv]. The old laptop 
has already been brought back to UCS, so the new laptop just needs 
to be delivered.
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Miles Rakestraw Jul 16, 2014 11:27 AM 
Task reassigned to UCS Tech.
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Miles Rakestraw Jul 16, 2014 11:27 AM 
Laptop W#20121248[Edit Inv] Imaged with staff image.

Domain - joined
Admin - studenttechs, ryalss
Drivers - installed
Windows - Activated and up to date
Additional software - Fordisk 3.0
Updates - installed
Sophos - installed
DNS - set
Power Options - set
NAC - installed

Laptop needs to be moved to AD.
After AD add, laptop ready for distribution.
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Miles Rakestraw Jul 16, 2014 08:02 AM 
Task reassigned to Miles Rakestraw.
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Tricia Flaherty Jul 15, 2014 03:37 PM 
T:\FORDISC\FORDISC3.0
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Sarah Pettigrew Jul 15, 2014 03:30 PM 
*The software name is ForDisc 3.0*
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Sarah Pettigrew Jul 15, 2014 03:28 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to 
Sharyne Ryals. The laptop is for the Social Science Division faculty checkout. 
The WOU # of the new laptop is 20121248[Edit Inv]. The WOU # of the old laptop is 
20090917[Edit Inv]. 
There also needs to be a software transfer of Fordisk 3.0 from 
VISA2012003382. 
The new equipment is on the shelves across from the restroom in ITC 009.
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