Service Request Ticket - # 54201

Service Request Information

CONTACT Name Kirk, Donna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2014 04:21 PM
Department Financial Aid Phone 88679
Location Email fossumd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121247[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. GGR1LX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:1C:81:15


Wireless NIC BC:85:56:F3:14:BF


Bluetooth NIC 24:FD:52:30:31:09

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 31, 2014 08:56 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 21, 2014 09:06 AM 
Laptops are ready to go.  Delivery scheduled for
Monday 7/28.  They have requested to wait until
then because of SOAR on 7/26.  They will be ready
to exchange laptops after that date.
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Lori Burgeson Jul 17, 2014 08:06 AM 
Task reassigned to Dale Goodell.
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Vikas Sharma Jul 16, 2014 10:45 AM 
Task reassigned to UCS Tech.
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Vikas Sharma Jul 16, 2014 10:45 AM 
Ready for megan for lori
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Vikas Sharma Jul 16, 2014 10:44 AM 
W20121249 and W20121247

Domain joined - yes
Admin/group- studenttechs and donnak
Windows activated /Updates- yes
Sophos - yes
software updates - yes
browsers tested - yes
Power options - set
DNS set - yes
Special software: None

Laptop is set up and ready to be delivered.
Equipment is on the shelf across the restroom in 
ITC 009.

Already in AD
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Vikas Sharma Jul 16, 2014 08:03 AM 
Task reassigned to Vikas Sharma.
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Sarah Pettigrew Jul 15, 2014 04:21 PM 
NEW EQUIP SETUP: (GFA) Two Dell laptops need to be setup and delivered to Financial Aid. 
*They DO NOT want delivery until after soar on July 26th*
The WOU #s of the new laptops are 20121247[Edit Inv] (to be used in AD 307) and 20121249(to be 
used in AD 308).The WOU #s of the old laptops are 20090726[Edit Inv] and 20091445[Edit Inv]. These 
laptops will need PowerFAIDS, you will need to contact Mike Soukup about this software.
The new equipment is on the shelves across from the restroom in ITC 009.
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