Service Request Ticket

Service Request Information

CONTACT	Name	Casares, Louann	Date	Jul 15, 2014 05:45 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120887 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	JB1SDX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	OfficeProPlus2013 P0090067 downgraded OfficeProPlus2010, ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981, MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745
	Wired NIC	B8:CA:3A:77:C7:93

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 16, 2014 09:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 16, 2014 09:04 AM	Went over and installed the software, no problems. Also fixed an issue on another machine there that was causing only one user to be able to use the prism software.	Add Attachment
Alexander Carlson	Jul 16, 2014 08:04 AM	Task reassigned to Alexander Carlson.	Add Attachment
Tricia Flaherty	Jul 15, 2014 05:45 PM	There are two software titles that need to go on W# 20120887 for Office of Disability Services Prism Video Format Converter Plus MPEG2 Edition from VISA2013003980, Techsmith Camtasia Studio v8.4 from VISA2013003981 Installers can be found at: T:\NCH_PRISM\Prism Video Format Converter Plus MPEG2 Edition T:\camtasia\Studio8WIN	Add Attachment