Service Request Ticket - # 54214

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2014 05:32 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130672[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KMM1ETF9VN Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0093836 Apple Final Cut Pro X from P0093767 [TRANSFER:from W#20091244 Adobe CS6 Master Coll. for MAC from P0088808(80/20 share keep on old box please), Sony - 1x Content Browser(MAC) v2.2.1 from VISA2014004084; TRANSFERRED from W#20091244: UPGRADED TO v2019 FEB2020[Techsmith Camtasia For Mac Electronic Version 2.3 from VISA2012003437; Camtasia 2018 Education UPG+ Maint VISA2018008687 SR71285] Camtasia 2019 Maint Renewal VISA2019010353 SR# 75402, UPGRADE-ABLE to Camtasia 2020 under Maint#1551370 MAY2020;

Wired NIC 00:3E:E1:C1:08:25


Wired NIC 00:3E:E1:C1:07:3C


Wireless NIC 54:E4:3A:F1:0F:0B


Bluetooth NIC 54:E4:3A:F1:0F:0C

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 23, 2014 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 23, 2014 10:04 AM 
Set up all hardware.  Deborah connected her 
network drives and I put them in her Login Items 
so they automatically map when she logs in.  
Connected IT-Timber via IP address and tested 
printing.  Setup new mouse and connected optical 
drive.  Put flex tubing around visible cabling.  
Deborah should be good to go and can contact us 
any time if she is having any issues.
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Lori Burgeson Jul 23, 2014 08:36 AM 
Took over all of the equipment this morning just 
before 8:30.  The office was dark and didnt see 
anyone.  Left the cart by Deborah's couch since I 
wasnt sure where she wanted everything set up and 
sent her an email to let me know when she gets in 
to complete setup.
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Lori Burgeson Jul 22, 2014 03:24 PM 
Will install for Deborah tomorrow morning around 
8:30.  I let her know that I will need her to login 
so I can map network drives and make her an 
administrative user.
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Lori Burgeson Jul 22, 2014 01:47 PM 
Installed Sophos; CS6 MC and applied updates; 
Final Cut Pro X (apple id used is in T:\5. Mac 
Software\Apple Final Cut\FinalCutProX; Sony 
Content Browser; AppStore updates using same Apple 
ID as with Final Cut Pro
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Tricia Flaherty Jul 21, 2014 05:56 PM 
This title has been purchased and updated on
T:Drive: Sony - 1x Content Browser(MAC) v2.2.1
from VISA2014004084 T:\SONY\Sony Content BROWSER
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Lori Burgeson Jul 21, 2014 01:17 PM 
Uploaded image to Bumblebee.  Connecting computer to 
domain and installing specialty software before 
delivering
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Tricia Flaherty Jul 21, 2014 11:44 AM 
She mentioned needing a UPS to go with this
station so I will put one on the counter in ITC008
to go with this station when you get it setup for
her. W#20120084[Edit Inv]
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Lori Burgeson Jul 17, 2014 01:03 PM 
Getting a new image built on machine.  Tried to 
upload it to Bumblebee, which seems to be 
experiencing issues.  Could be a hard drive 
failing.  Backing up Bumblebee now before going 
forward with image upload.  Once uploaded, will 
install CS6 and get everything ready to go for 
delivery.
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Tricia Flaherty Jul 16, 2014 05:32 PM 
There is a Mac Pro(MAVERICKS) W#20130672[Edit Inv], Dell 28
Ultra HD 4K Monitor W#20130674[Edit Inv]  and Apple magic
mouse on counter in ITC008 for Deborah, this setup
also included a OWC-12.0TB NewerTech miniStack MAX
SSHD Storage Solution w-Blu-ray Burner and USB hub
W#20130689[Edit Inv] which McEvily already took over to
ITC005 but will need to be hooked up with this
station and a LogicKeyboard Advance Line Apple
Final Cut Pro(Extended Keyset)Apple Ultra-Thin
Aluminum Keyboard that Deborah picked up
already(she may need to order a second one?) I
will put a spare MAC keboard with Mac Pro just in
case;  
Software: Apple Final Cut Pro X from P0093767 via
redemption code see 
T:\5. Mac Software\Apple Final Cut\FinalCutProX
[TRANSFER:from W#20091244: 
Adobe CS6 Master Coll. for MAC from P0088808(80/20
share keep on old box please)DVDs for install are
with Mac Pro, 
Sony - 1x Content Browser(MAC) v2.2.1 from
VISATBA(order#7871) T:\SONY\Sony Content BROWSER 
I will update T:drive with Serial number once
order has been processed.]
Deborah has a new area set aside for this station,
there is no invoice with this setup
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