Service Request Ticket - # 54219

Service Request Ticket - # 54219

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jul 18, 2014 08:16 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130046 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B006770	Location	PDR
	Model	ColorQube 8880	Hostname	hlref3.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16)	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:1B:EE

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 23, 2014 08:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 23, 2014 08:58 AM	Metered pin needed to be entered. Printer is accepting ink now	Add Attachment
Lori Burgeson	Jul 21, 2014 12:56 PM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jul 21, 2014 12:56 PM	Chris has shut the machine off until we can get things sorted out. Moving this ticket to Megan since she has been in contact with Xerox regarding this printer. They need to send us a replacement PagePack printer.	Add Attachment
Katie Halvorson	Jul 21, 2014 08:02 AM	Someone from the info desk called this morning and said it is still having issues accepting ink and wanted to know the status. I told them it is still open ticket and looks like they are checking some things out still.	Add Attachment
Lori Burgeson	Jul 18, 2014 11:49 AM	Cannot fix machine without metered supplies code.	Add Attachment
Lori Burgeson	Jul 18, 2014 11:07 AM	Tried calling both our PagePack provider and Xerox and both mentioned that this printers is not under a PagePack contract. Sent an email to Tricia since she is out today for any clarification or why the machine would not have that type of contract.	Add Attachment
Dyl Karbia	Jul 18, 2014 09:19 AM	Task reassigned to Lori Burgeson.	Add Attachment
Dyl Karbia	Jul 18, 2014 08:26 AM	Task reassigned to Dyl Karbia.	Add Attachment
Alyssa Little	Jul 18, 2014 08:16 AM	The library is having the same issue with the printer not accepting ink as it did on another printer. The issue isn't on the one in the 24 hour lab again but on a different printer "The printer is working but it says it is low on ink and whenever they try to add 8870 ink to the printer, it says it is the wrong cartridge. They can't get it to accept any ink."	Add Attachment