Service Request Ticket

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Service Request Information

CONTACT	Name	Saurer, Juli	Date	Jul 18, 2014 08:45 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	saurerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20100181 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 22-inch Widescreen Flat Panel Monitor #P2210
	Serial No.	CN0U828k7444506qdm0s	Location	PDR

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Sep 04, 2014 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Sep 04, 2014 08:46 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Sep 04, 2014 08:46 AM	I just went and double checked with Juli and seems like everything is working fine and she said go ahead close this ticket whenever she will get a riser for her monitor she will call us.	Add Attachment
Alexander Carlson	Aug 19, 2014 10:24 AM	Called to check in - she hasn't gotten her monitor riser yet, and wants a wireless mouse and keyboard as well. I let her know she could call to order those, and she said she'd talk to Tricia.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:27 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lexie Widmer	Aug 06, 2014 02:26 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Aug 06, 2014 09:11 AM	Still needs to order the riser for the monitor. She'll give us a call. Her direct line is 88846.	Add Attachment
Lori Burgeson	Aug 06, 2014 07:03 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Aug 06, 2014 07:03 AM	Lexie, can you please try calling Juli to check in with her? We haven't heard from her in a while, so lets try to get this ticket taken care of. Thanks bunches!	Add Attachment
Vikas Sharma	Aug 04, 2014 11:57 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Alexander Carlson	Jul 31, 2014 10:59 AM	Called the front desk - she is still out sick.	Add Attachment
Lexie Widmer	Jul 28, 2014 09:29 AM	She is out sick today. Left a message with the front desk.	Add Attachment
Vikas Sharma	Jul 25, 2014 11:02 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Jul 25, 2014 10:39 AM	Went and checked back again with her everything is working fine. I asked her if she need any additional help and she said she would like to me to come on monday to help her to move some stuff in her office like she is getting a stand holder for her monitor and would like to move her laptop under the stand.SO i will be checking again with her on monday.	Add Attachment
Vikas Sharma	Jul 25, 2014 09:12 AM	Swap the monitor, replace new power cable, plugeed all the usb cables at the dock, update installs, move her laptop at her desk. These are all the things I done and everything working good. Going to check again after an hour	Add Attachment
Lexie Widmer	Jul 25, 2014 08:15 AM	Task reassigned to Vikas Sharma.	Add Attachment
Lexie Widmer	Jul 24, 2014 04:25 PM	Techs who had gone over earlier today (Vikas and Tunde) must have knocked the power cord out. It was unplugged. She did not need loaners. We are going to find a working monitor to bring over tomorrow. According to Juli, when it blacks out, it totally powers off.	Add Attachment
Lexie Widmer	Jul 24, 2014 03:37 PM	Bringing over loaner 20091095 and docking station 20110351	Add Attachment
Lexie Widmer	Jul 24, 2014 03:37 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jul 24, 2014 03:23 PM	Docking station: 20120590	Add Attachment
Lexie Widmer	Jul 24, 2014 03:15 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Jul 24, 2014 02:03 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alyssa Little	Jul 24, 2014 02:03 PM	Now her laptop wont charge at all, it's in the docking station but wont hold a charge and keeps powering down. WOU# 20120565	Add Attachment
Kevin Thibeault	Jul 24, 2014 12:45 PM	Juli called and said the blinking monitor has fixed but her keyboard will not type now.	Add Attachment
Vikas Sharma	Jul 24, 2014 10:10 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Jul 24, 2014 10:00 AM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Jul 24, 2014 10:00 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jul 24, 2014 10:00 AM	Her monitor is still periodically going black, and it's doing it very frequently and takes a few minutes to come back on. Also she said that since a tech came and checked out her system the laptop she's working from is having an issue with recognizing it's power source and is giving her some sort of error message because of it	Add Attachment
Vikas Sharma	Jul 18, 2014 09:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jul 18, 2014 09:32 AM	Display cord was not plugged in correctly so i unplugged it and plugged back in and its works.	Add Attachment
Vikas Sharma	Jul 18, 2014 09:08 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Jul 18, 2014 08:45 AM	She has been having some issues with her monitor blinking on and off for the last few weeks. She's checked that everything is plugged in, but this morning her monitor is just powering into save mode and not coming on at all. She will be available all day.	Add Attachment