Service Request Ticket

Service Request Information

CONTACT	Name	Larson, Malissa	Date	Jul 18, 2014 05:01 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130552 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM3349DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:7A:EB
	Wireless NIC	60:03:08:EB:AE:40
	Bluetooth NIC	60:03:08:EB:AE:41

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Jul 21, 2014 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jul 21, 2014 02:08 PM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Jul 21, 2014 02:07 PM	I delivered the MacBook and checked back again with Malissa. Everything is working fine no more trouble	Add Attachment
Vikas Sharma	Jul 21, 2014 02:05 PM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Jul 21, 2014 10:29 AM	The following things i did: 1. Restart in safe mode 2. Reset PRAM 3. Did hardware test and nothing found. 4. Updated Microsoft Office. Seems like everything is working fine.	Add Attachment
Vikas Sharma	Jul 21, 2014 07:30 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Jul 18, 2014 05:01 PM	She said the laptop keeps randomly shutting down and when it reboots it says her computer was restarted because of a problem (see the attachment) Available all day Monday, call ahead of time 88250 to make sure she's in her office.	Add Attachment Screen Shot 2014-07-18 at 4.58.26 PM.png