Service Request Ticket

Service Request Information

CONTACT	Name	Rupp, Chris	Date	Jul 21, 2014 09:04 AM
	Department	Bookstore	Phone	88661
	Location		Email	ruppc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091106 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5BT3SL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BT3SL1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:0E:C7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 21, 2014 10:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 21, 2014 10:32 AM	Updated Firefox from version 12 to version 30, updated flash and java, removed useless plugins. Works much faster and better now - she's happy with it.	Add Attachment
Alexander Carlson	Jul 21, 2014 10:05 AM	Checking it out	Add Attachment
Alexander Carlson	Jul 21, 2014 10:05 AM	Task reassigned to Alexander Carlson.	Add Attachment
Katie Halvorson	Jul 21, 2014 09:04 AM	Computer is running really slow and she has tried restarting but specifically, in her email. She tries to reply to an email, the typing is running really slow. It is delayed and takes her a long time to reply. She doesn't use much else on her computer so this is the only thing she notices it in. WUC bookstore She is in till 5 today.	Add Attachment