Service Request Ticket - # 54231

Service Request Information

CONTACT Name Beebe, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2014 09:47 AM
Department Business/Economics Division Phone 88799
Location Email beebej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110940[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25645V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:23:86:BD

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jul 21, 2014 10:18 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Vikas Sharma Jul 21, 2014 10:18 AM 
Unplugged and plugged back the ethernet cable and ran 
troubleshoot. everything worked fine.
 Add Attachment
Vikas Sharma Jul 21, 2014 10:02 AM 
Task reassigned to Vikas Sharma.
 Add Attachment
Katie Halvorson Jul 21, 2014 09:47 AM 
Task reassigned to UCS Tech.
 Add Attachment
Katie Halvorson Jul 21, 2014 09:47 AM 
she started up her computer and it says there is
no internet connection.  She has checked the
cables and restarted her computer but all browsers
are saying she has no internet access.  The error
reads "no network connected".

She is around till 11.
 Add Attachment