Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Jul 21, 2014 12:22 PM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110251 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	DYR60R1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	DYR60R1	Location	Ready for PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0081900, Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#
	Wired NIC	78:2B:CB:B7:A2:97

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 24, 2014 09:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 24, 2014 09:14 AM	Installed on Kathy Hill's computer.	Add Attachment
Alexander Carlson	Jul 22, 2014 11:20 AM	Installed on Dr. Scheck's computer - Kathy is out until Thursday and wishes to wait until then to have her computer worked on.	Add Attachment
Alexander Carlson	Jul 22, 2014 10:13 AM	Called, was told around 11 would be a good time for Stephen - Kathy is out today.	Add Attachment
Alexander Carlson	Jul 21, 2014 12:58 PM	left vm	Add Attachment
Alexander Carlson	Jul 21, 2014 12:56 PM	Task reassigned to Alexander Carlson.	Add Attachment
Tricia Flaherty	Jul 21, 2014 12:22 PM	Install Acrobat Pro 11 for Kathy Hill on W#20110251 and Stephen Scheck on W#20130724 Installer and info at: T:\Adobe Acrobat\Acrobat11Pro	Add Attachment