Service Request Ticket

Service Request Information

CONTACT	Name	McEvilly, Dave	Date	Jul 21, 2014 01:46 PM
	Department	University Computing Solutions	Phone	88507
	Location		Email	mcevilld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130731 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35N1M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013
	Wired NIC	34:17:EB:98:3C:B4

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 31, 2014 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 31, 2014 09:39 AM	All components are on Dave's desk	Add Attachment
Lori Burgeson	Jul 30, 2014 03:29 PM	Working on build	Add Attachment
Lori Burgeson	Jul 29, 2014 09:19 AM	Emailed Tricia to see how she wanted to handle the MSN account thing that needs to be entered to get Win8 going.	Add Attachment
Babatunde Idahor	Jul 21, 2014 02:28 PM	Task reassigned to Lori Burgeson.	Add Attachment
Babatunde Idahor	Jul 21, 2014 02:28 PM		Add Attachment
Sarah Pettigrew	Jul 21, 2014 01:46 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Dave McEvilly in ITC 007. The WOU # of the new computer is 20130731 and the new monitor is 20130771. The WOU # of the old computer is 20090317. The new computer needs to have Windows 8.1 installed. The new equipment is on the GFA shelf in the hallway.	Add Attachment