Service Request Ticket

Service Request Information

CONTACT	Name	Haralson, Connie	Date	Jul 22, 2014 11:29 AM
	Department	Registrar’s Office	Phone
	Location		Email	haralsonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130463 (opens in a new window)	Bldg/Room	ITC 015
	Service Tag		Description	Xerox Phaser 3610/DN Laser Printer
	Serial No.	A4T021190	Location	Classroom Support Office
	Model	3610/DN	Hostname	it-jaguar
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d MAINT: Smart Kit Drum Cartridge #113R00773 from P0096040 NOV2014; IP: 140.211.116.101	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:23:FA:4D

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jul 22, 2014 12:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jul 22, 2014 12:33 PM	Lori deleted and re-added the printer in Krusty. Printer then seemed to get stuck in a weird loop -> print -> no paper in tray 1 -> open tray -> print -> no paper in tray. Did a factory reset, seemed to work now. One of the other ladies didn't appear to be happy with the frequency of problems related to this printer. I recommended she talk to Megan and our purchasing agent for further discussions.	Add Attachment
Lexie Widmer	Jul 22, 2014 11:51 AM	Ad-Masters. From the queue menu, says there is a paper problem. No such error on the physical device.	Add Attachment