Service Request Ticket - # 54246

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2014 11:44 AM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130724[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35M6H02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35m6h02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736

Wired NIC 34:17:EB:9A:7D:E3

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jul 22, 2014 12:01 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jul 22, 2014 12:01 PM 
Re install sophos and worked fine
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Vikas Sharma Jul 22, 2014 11:46 AM 
Task reassigned to Vikas Sharma.
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Shandelle Plasker Jul 22, 2014 11:44 AM 
He gets an error that says update failed when he 
tries to update sophos. He has restarted his 
computer many times and has tried to update 
sophos for a while now.
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