Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Robin	Date	Jul 22, 2014 02:04 PM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030758 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320,Adobe Creative Suite V1.3
	Wired NIC	00:0C:F1:EA:34:6E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 22, 2014 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jul 22, 2014 02:53 PM	picked up tower monitor and accessories.	Add Attachment
Alexander Carlson	Jul 22, 2014 02:52 PM	Task reassigned to Nick Moore.	Add Attachment
Alexander Carlson	Jul 22, 2014 02:31 PM	Going to pick it up - taking Nick also.	Add Attachment
Alexander Carlson	Jul 22, 2014 02:31 PM	Task reassigned to Alexander Carlson.	Add Attachment
Katie Halvorson	Jul 22, 2014 02:06 PM	If her office is closed or she's out, Sharne Ryals can let you in.	Add Attachment
Katie Halvorson	Jul 22, 2014 02:04 PM	She has a very old computer that doesn't run any programs that she needs and no one is using. It is very slow and it doesn't need to go back to anyone, possibly PDR. There is also a mouse and keyboard, Canon scanner, and zip drive as well. Stuff is in her room. There is no WOU# on the scanner so it may not be ours.	Add Attachment