Service Request Ticket - # 54254

Service Request Information

CONTACT Name McAlpine, Diana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2014 11:02 AM
Department Health & Exercise Science Phone 88908
Location Email mcalpined@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090844[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. MY9BB242NP0514 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 18:A9:05:7B:67:C0

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jul 23, 2014 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jul 23, 2014 11:31 AM 
Picked and updated the inventory.
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Vikas Sharma Jul 23, 2014 11:04 AM 
Task reassigned to Vikas Sharma.
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Kevin Thibeault Jul 23, 2014 11:02 AM 
****This is an email****
Hello,

I have 2 printers (HPE Officejet Pro 8000) at my
desk that are no longer functioning and have been
replaced.  They are at my desk in NPE 115.

20090844[Edit Inv]
20090836[Edit Inv]

If somebody could come and remove them, I would
appreciate it.  One is missing a power cord, but
has been tested with a power cord from the other
and it does not function properly, if at all.  It
printed one low quality page so I put in new black
ink and it wouldn't print at all.  The other one
won't even pull paper to attempt to print. 

Thank you,

Diana McAlpine
Administrative Program Assistant
Health & Physical Education
(503)838-8908
(503)838-8370 (fax)
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