Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Jul 23, 2014 01:14 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090451 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	SMY97M2402N	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	00:24:81:2D:8C:81

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Lexie Widmer	Jul 23, 2014 04:43 PM	Printer was replaced by another printer within the department.	Add Attachment
Alexander Carlson	Jul 23, 2014 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 23, 2014 02:18 PM	Brought the printer back here.	Add Attachment
Alexander Carlson	Jul 23, 2014 02:15 PM	Went with nick and tried to fix printer. Tried cleaning all contact pins, all possible resets, and new head, but nothing worked. They requested to have it PDR'd.	Add Attachment
Alexander Carlson	Jul 23, 2014 01:22 PM	Task reassigned to Alexander Carlson.	Add Attachment
Alyssa Little	Jul 23, 2014 01:14 PM	Her office printer is saying that it has a bad head. She tried switching in a new head, and a new cartridge but now it's just cycling and still says it needs a new head. She is available Monday through Thursday 7am-6pm	Add Attachment