Service Request Ticket - # 54265

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2014 10:33 AM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120562[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 8p73bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E8:9F:76


Wireless NIC 60:67:20:D2:FE:5C


Bluetooth NIC 20:16:D8:91:A2:09

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Jul 24, 2014 02:11 PM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Jul 24, 2014 02:11 PM 
Lexie gave me a volume key - 
FJ82H-XT6CR-J8D7P-XQJJ2-GPDD4

I changed the key to that and it worked after 
using CMD to force activation. The product is 
activated now.

Problem solved.
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Alexander Carlson Jul 24, 2014 01:37 PM 
Error is windows is not activated / not genuine. 
After more than a year of working, it stopped 
being genuine last week.

CMD activation did not work. Gives error:
The activation server determined the specified 
activation key is blocked.

Machine is W#20120562[Edit Inv]

Product key currently on machine: 
00371-177-0000061-85544
Windows 7 pro edition
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Alexander Carlson Jul 24, 2014 12:02 PM 
Task reassigned to Alexander Carlson.
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Shandelle Plasker Jul 24, 2014 10:33 AM 
She called in for a windows error that is 
happening on Thomas Breyers computer. When he is 
on windows on the bottom right hand corner he 
gets a message that pops up and says Windows not 
genuine. When he logged in today he got a message 
asking him to register his windows. They would 
like someone to come down and look at this. 
***Please call Crystal as the main contact and 
Thomas as the second contact***
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