Service Request Ticket - # 54266

Service Request Ticket - # 54266

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Baker, Stewart	Date	Jul 24, 2014 11:08 AM
	Department	Library & Media Services	Phone	88890
	Location		Email	bakersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110140 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34TGZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747; TRANSFERRED to new laptop W#20150262 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:B3:8B:A2

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Jul 25, 2014 09:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jul 25, 2014 09:46 AM	Install Sophos also	Add Attachment
Vikas Sharma	Jul 25, 2014 09:28 AM	He tried to restore Windows to earlier version so that's why there was no mash server available. Restart it assign the server and installed all updates. Everything is good to go	Add Attachment
Vikas Sharma	Jul 25, 2014 08:17 AM	Went over there yesterday around 11:30am and he left for about 4 to 5 hours and he came back around 5:30pm and i told him to restart because he had 149 updates need to be install.	Add Attachment
Nick Moore	Jul 24, 2014 04:58 PM	Task reassigned to Vikas Sharma.	Add Attachment
Nick Moore	Jul 24, 2014 04:30 PM	**This is an outgoing email** Hi Stewart, We were just following up with you regarding a service request that we have for you. (#54266) Description: Computer is not letting user log in to Windows We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Jul 24, 2014 02:02 PM	Task reassigned to Nick Moore.	Add Attachment
Lexie Widmer	Jul 24, 2014 01:36 PM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Jul 24, 2014 11:28 AM	Task reassigned to Vikas Sharma.	Add Attachment
Kevin Thibeault	Jul 24, 2014 11:08 AM	**This is an email** My computer (WOU # 20110140) is not allowing me to log in to Windows after a failed attempt to run the Windows Repair Startup. I installed Cam Studio, a free screencapture program, yesterday and was trying to remove that install as it brought some adware along with it. Since I was unable to uninstall the program and its adware through the Uninstall Programs control panel menu, I attempted to use the repair startup instead. It ran for about 30 minutes, then failed and said it could not complete. After that I booted Windows normally and got to the login screen, but am unable to log in with my Pawprint information. (It looks like it's maybe reverted to a point before the MASH setup was added, as I could not get it to let me log in to a different network or anything, either) I'll be out of my office until around 2pm, and then should be here until around 4:30 or 5.	Add Attachment