Service Request Ticket - # 54271

Service Request Information

CONTACT Name Whitley, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2014 02:30 PM
Department Phone 88950
Location Email whitleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Officejet Pro 8000 Printer #CB092A#B1H
Serial No. CN14P3Q01K Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC D4:85:64:7F:3B:75

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Aug 13, 2014 11:57 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Aug 13, 2014 11:57 AM 
W# 20100285[Edit Inv] was taken to Julie's office as a 
replacement.  This printer is not getting fixed.  
A replacement purchase will be made and given to 
Karen Nelles.
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Megan Thibeault Aug 12, 2014 10:45 AM 
Task reassigned to John Rushing.
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Megan Thibeault Jul 28, 2014 11:00 AM 
****This is an email****
Julie,

 

I talked to the student tech that looked at your
printer, it looks like it is doing the same thing
Michael Mann¿s and Schuyler¿s printer was doing. 
I think it needs new print heads.  I called Jodie
and she is ordering some and once they get in we
can come down and install them.

 

 

Thanks,

 

 

John Rushing

University Computing

Western Oregon University

503-838-8925
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Babatunde Idahor Jul 25, 2014 12:34 PM 
Task reassigned to Megan Eichler.
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John Rushing Jul 25, 2014 08:05 AM 
I looked at the test pages and it looks like it
needs new print heads.  Jodie (8-8311) in Housing
has some on order and will contact us to install
when they get in.  I left Julie a message to let
her know the print heads were on order.
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Babatunde Idahor Jul 24, 2014 04:54 PM 
Went over to check on the printer(HP Printer Pro 
8000) at VAL 215 and ran a couple of diagnostic 
tests.
RESULT:
The Test Diagnostic page - wasn't successful.
The print-head alignment - wasn't successful.
Calibrated linefeed - Successful.
Clean print head - unsuccessful.
Ink-level low for Cyan and Yellow- those need to 
be replaced.Julie said they have made need request 
for inks.
I think the print-heads need to be changed.
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Babatunde Idahor Jul 24, 2014 02:55 PM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Jul 24, 2014 02:30 PM 
They are having a bunch of issues with the
printer, some of them are paper feeding issues and
it also isn't printing solid ink on the page. 

She is available until 5 today, and she said that
her office is always available
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