Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 24, 2014 04:47 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090123 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFL8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:14:17

TECHS	Submitted by	Alexander Carlson	Contact	acarlson11@mail.wou.edu	88925
	Primary Technician		Contact	acarlson11@mail.wou.edu	88925

Entered by	Date	Memo
Alexander Carlson			Email Public
Entered by	Date	Memo
Alexander Carlson	Jul 28, 2014 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alexander Carlson	Jul 28, 2014 11:42 AM	Went with Zach and fixed it with a PSU. Bad PSU put in PDR bad box.	Add Attachment
Alexander Carlson	Jul 28, 2014 10:03 AM	Yanked PSU from no GPU no HDD PDR machine 20090127	Add Attachment
Nick Moore	Jul 25, 2014 10:59 AM	Task reassigned to Alexander Carlson.	Add Attachment
Nick Moore	Jul 25, 2014 10:59 AM	able to fix W#20090825 internet connection. we will need to replace the PSU on W#20090123	Add Attachment
Lori Burgeson	Jul 25, 2014 07:23 AM	Neither are under warranty. Come see me on these	Add Attachment
Alexander Carlson	Jul 24, 2014 04:47 PM	These are in ITC303 Bad PSU - W#20090123 No Ethernet - W#20090825	Add Attachment