Service Request Ticket - # 54276

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2014 04:51 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120200[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLMQ7V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:91:F0

TECHS Submitted by Alexander Carlson Contact acarlson11@mail.wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jul 28, 2014 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jul 28, 2014 12:11 PM 
Warranty power supply was received and swapped. 
Put the old one on Lori's desk and delivered the
computer back to ITC 311.  Ran updates. Everything
seemed fine.
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Lexie Widmer Jul 28, 2014 10:59 AM 
Task reassigned to Lexie Widmer.
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Nick Moore Jul 25, 2014 02:13 PM 
took and swapped PSU with another computer. when
the new PSU was in the problem device the computer
ran like normal. leading the conclusion that the
PSU was the problem.
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Lexie Widmer Jul 25, 2014 11:47 AM 
Task reassigned to Lori Burgeson.
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Lexie Widmer Jul 25, 2014 11:20 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Jul 25, 2014 11:20 AM 
The other computer was missing the network
adapter's driver.  Fixed now.
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Nick Moore Jul 25, 2014 11:12 AM 
Task reassigned to Lori Burgeson.
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Nick Moore Jul 25, 2014 11:12 AM 
yellow power light was on the the front of the
computer. we were not able to power on the device.
after that we opened the side of the computer and
saw that the mother board had no led lights on.
leading to the conclusion of the bad PSU.
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Lexie Widmer Jul 25, 2014 10:13 AM 
Task reassigned to Lexie Widmer.
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Lori Burgeson Jul 25, 2014 07:22 AM 
These are under warranty.  Find out what the issues 
are so we can get them fixed quickly.
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Alexander Carlson Jul 24, 2014 04:51 PM 
W#20120167[Edit Inv] - Will not connect

W#20120200[Edit Inv] - Will not turn on
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