Service Request Ticket - # 54279

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2014 07:52 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20121197[Edit Inv] (opens in a new window) Bldg/Room SSC 108
Service Tag Description Apple iPad with Retina display Wi-Fi 32GB Black #MD511LL/A
Serial No. F6QMW0G4F183 Location Melanie Landon-Hays, MIA 7/25

CPU Dual-core A6X with quad-core graphics


OS iOS 6 Software

Wireless NIC F8:27:93:B8:AA:CF


Bluetooth NIC F8:27:93:B8:AA:C8


TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Aug 21, 2014 08:29 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 21, 2014 08:29 AM
Darla is getting iPad to give back to Melanie
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Lori Burgeson Aug 20, 2014 04:09 PM
iPad is ready for delivery
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Miles Rakestraw Aug 20, 2014 03:31 PM
Left VM
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Lori Burgeson Aug 07, 2014 03:17 PM
Waiting for engraving
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Lori Burgeson Aug 04, 2014 07:28 AM
Picked iPad up Friday afternoon.  Needs to be re-
engraved before we can give it back to user.  
Inventory has been updated.
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Lori Burgeson Jul 31, 2014 10:22 AM
Emailed Joanie letting her know the iPad is ready 
and to update me when we have a check.
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Lori Burgeson Jul 31, 2014 10:21 AM
The purchase request has been put in.  Request 
#7894.  Ipad is ready to be picked up from 
Corvallis.  Just waiting for the check.
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Lori Burgeson Jul 29, 2014 07:06 AM
****This is an email****
Thank you.  I will put in the Purchase Request as 
soon as I receive the paperwork from Apple.  I 
will also let you know when I get that quote so 
you are aware the repair is taking place.

Thanks again!
Lori
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Lori Burgeson Jul 29, 2014 07:04 AM
****This is an email****
Hi Lori~

Please charge the cracked iPad screen repair to 
DOE901.

Thanks,
Darla
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Lori Burgeson Jul 28, 2014 12:54 PM
Took into Mac Store Friday afternoon.  Let them know 
they needed to send me a quote before we could pay 
for item.
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Lori Burgeson Jul 25, 2014 07:52 AM
Hi Darla,

I received an iPad with a cracked screen (WOU# 
20121197).  Our inventory records show it belongs 
to Melanie Landon-Hays.  I will be taking the iPad 
in to the Mac Store today for repairs.  Although 
the iPad is still under warranty, a cracked screen 
is not and the charge will be in the $50 range.  
After I take it in, I will receive a quote for the 
cost of the repair.  I will forward that to you 
for repair approval.  I will just need an index 
code to charge if you approve the repair.

Just wanted to give you a heads up.  I am also 
going to create a service request with you as the 
contact.  Please let me know if you have any 
questions.

Thank you,
Lori
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