Service Request Ticket

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	Jul 25, 2014 10:18 AM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110285 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5, Intel Core i3,dual 3.1GHz, #Z0MM
	Serial No.	D25GF006DKLH	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MAC OS 10.7 Lion(downgrade to 10.6), Microsoft Office 2011 std for MAC from P0082111
	Wired NIC	3C:07:54:02:20:A5
	Wireless NIC	04:0C:CE:1A:49:91

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 31, 2014 10:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jul 31, 2014 10:20 AM	The computer has been placed back in MOD 104	Add Attachment
Lori Burgeson	Jul 31, 2014 10:19 AM	An AppleCare technician came out yesterday around 2:15 and replaced the HD. We are in the process of reimaging and redeploying to MOD 104	Add Attachment
Lori Burgeson	Jul 29, 2014 08:22 AM	Called Apple since I have not received any call yet for repair. The technician I spoke with mentioned there were no notes since the initial call was made. He tried calling the Corvallis store and left a message with them since they weren't open. The Corvallis Mac store opens at 10am.	Add Attachment
Lori Burgeson	Jul 25, 2014 10:18 AM	Computer 20110285 in Mod 104 is experiencing hard drive issues. Ran onboard diagnostics which confirmed a hard drive failure. AppleCare was called by Lexie. They will be calling us to schedule an onsite visit to repair. Repair ID: D129604332	Add Attachment