Service Request Ticket - # 54283

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2014 10:42 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100126[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 278TMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 278TMM1 Location going to pdr

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC 00:26:B9:86:1A:85

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jul 25, 2014 11:02 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jul 25, 2014 11:02 AM 
Went over there and the system repair screen was up. I canceled it 
and it restarts the machine. Checked and installed necessary 
updates. Restarted again and everything is working fine.
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Vikas Sharma Jul 25, 2014 10:43 AM 
Task reassigned to Vikas Sharma.
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Kevin Thibeault Jul 25, 2014 10:42 AM 
Computer in the library wont load the startup
repair and wont turn on.
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