Service Request Ticket - # 54285

Service Request Information

CONTACT Name Milligan, Lucinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2014 11:19 AM
Department Graduate Studies Phone 88486
Location Email milliganl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101374[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341XJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, Hummingbird BiQuery, and Secure FTP w/ AP/ACH Profile

Wired NIC BC:30:5B:DD:D7:39

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jul 25, 2014 11:39 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jul 25, 2014 11:39 AM 
Went over there start the computer and everything was working 
fine. I shut down and start the computer again there was no 
noise everything worked fine. Checked updates, drivers and 
printers. Everything is normal. The user restart the machine 
again and there was not noise and everything working good.
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Vikas Sharma Jul 25, 2014 11:21 AM 
Task reassigned to Vikas Sharma.
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Kevin Thibeault Jul 25, 2014 11:19 AM 
I tried turning on Lucinda's computer this morning
and the computer started making a high pitched
beeping noise when it was booting up. The noise
only stopped when I turned the computer off.

**If you cannot contact Lucinda please talk with
Natasha Blair-88472
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