Service Request Ticket - # 54289

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2014 08:51 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110672[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag DWQPCS1 Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. DWQPCS1 Location UCS Tech Laptop

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0084903 installed as Office Pro Plus 2007, AssureID7 P0085070

Wired NIC D4:BE:D9:24:4A:87


Wireless NIC 8C:70:5A:0A:0A:50


Bluetooth NIC 9C:B7:0D:EA:EC:45

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 28, 2014 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 28, 2014 11:14 AM 
Got in touch with Chelsee and she only needed those 
two issues addressed.  Bringing laptop back over to 
her.
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Lori Burgeson Jul 28, 2014 10:59 AM 
Changed computer name and moved to correct OU.  
Added Chelsee as an administrative user on laptop.

After rejoining to domain, computer was able to 
pull admin users on the machine.  Uninstalled and 
reinstalled Sophos.  Updating is working
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Jennifer McCarroll Jul 28, 2014 08:51 AM 
Cannot get sophos to update

Tried going into user settings and is unable to
access them. Thinks maybe she is not an admin and
she needs to be so if she isn't, she requests to
be given admin rights.
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