Service Request Ticket - # 54295

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2014 02:10 PM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100688[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser P3250/DN monochrome Laser Printer
Serial No. MXX918596 Location PDR

Model P3250/DN Hostname
Notes duplex, 30ppm, USB 2.0 with cable and networkable, 1200 dpi image, 250 sheet paper capacity; MAINT: Xerox Phaser 3250 fuser #Samsung JC96-04718A from VISA2014004331 JAN2015 SR55227 Ink/Toner Refill

Wired NIC 00:00:AA:B0:98:47

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 13, 2014 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 13, 2014 04:15 PM 
The printer was printing out some strange prints
when Sue was printing off her machine. I brought
the printer back and did testing off my computer
for three days. I could not duplicate the issue.
Sue got a new GFA, she will let me know if the
printer starts acting up. I believe her old
computer was infected which was causing the issue.
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Megan Thibeault Aug 07, 2014 12:12 PM 
toner drum?
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Megan Thibeault Aug 06, 2014 11:15 AM 
replaced fuser. looking at new rollers now :)
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Megan Thibeault Jul 30, 2014 12:44 PM 
left Sue a vm letting her know that I ordered a fuser
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Megan Thibeault Jul 30, 2014 08:38 AM 
PR#7891
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Megan Thibeault Jul 30, 2014 08:36 AM 
I think it needs a new fuser.
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Miles Rakestraw Jul 29, 2014 02:37 PM 
Task reassigned to Megan Eichler.
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Miles Rakestraw Jul 29, 2014 02:37 PM 
Printer printed fine for me, but is very squeaky.
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Miles Rakestraw Jul 29, 2014 12:54 PM 
Call her after 2:00 today
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Nick Moore Jul 29, 2014 10:24 AM 
Task reassigned to Miles Rakestraw.
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Nick Moore Jul 29, 2014 08:04 AM 
****This is an outgoing email****
Hi Sue,

I was just wondering when a good time to come take
a look at the printer that is having issues would
be. thanks and hope to hear from you soon.

-Nick Moore
 UCS tech
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Miles Rakestraw Jul 29, 2014 07:46 AM 
Task reassigned to Nick Moore.
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Nick Moore Jul 28, 2014 02:16 PM 
Task reassigned to Miles Rakestraw.
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Nick Moore Jul 28, 2014 02:16 PM 
Task reassigned to Nick Moore.
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Miles Rakestraw Jul 28, 2014 02:15 PM 
Task reassigned to Miles Rakestraw.
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Alyssa Little Jul 28, 2014 02:10 PM 
She's having some issue with her office printer.
It's jamming frequently and is very squeaky. It
also prints unreliably, she said sometimes it will
print only parts of a document, or will print
lines on her document that don't belong and
sometimes it just doesn't print at all.
It is not a networked printer.

She's available this afternoon after 3:30.
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