Service Request Ticket - # 54296

Service Request Ticket - # 54296

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Service Request Information

CONTACT	Name	Sundby, David	Date	Jul 28, 2014 03:16 PM
	Department	University Housing	Phone	88658
	Location		Email	sundbyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	29ZZHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29ZZHQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A0:3C:CA

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 31, 2014 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jul 31, 2014 11:54 AM	Part replaced broken part set on Lori's desk.	Add Attachment
Nick Moore	Jul 31, 2014 11:54 AM	**This is an outgoing email** Hi David just wanted to let you know that the part came in earlier than expected. And I was able to get it installed while you were out. It turned on and sounds normal. If you have any questions feel free to shoot me an email Thanks again have a great day. -Nick Moore	Add Attachment Public
Lori Burgeson	Jul 31, 2014 10:18 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Jul 31, 2014 10:18 AM	Gave HD fan to Nick. He will make an appointment with David to replace the fan. I will need the broken fan.	Add Attachment
Lori Burgeson	Jul 29, 2014 09:29 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jul 29, 2014 09:29 AM	Warrantied HD Fan for SN 34PMZQ1. Part should be here within 24-48 hours pending Dell approval.	Add Attachment
Nick Moore	Jul 29, 2014 09:01 AM	**This is an outgoing email** Hi Dave, just wanted to let you know I spoke with my lead. and we are going to warranty the part. the new part will take 1 to 2 days to arrive here. so after we receive the new fan I will get back to you about when a good time for you is available to install the fan. if you have any questions let me knok. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Jul 28, 2014 04:39 PM	actual W#20101274 not under warranty	Add Attachment
Nick Moore	Jul 28, 2014 04:34 PM	computer number is not the right number in invetory	Add Attachment
Nick Moore	Jul 28, 2014 04:30 PM	the computers fan is malfunctioning causing a noise, i unpluged the fan from the mother board for now. looking at swapping fans with a bad/DBAN computer. will contact tomorrow.	Add Attachment
Nick Moore	Jul 28, 2014 03:50 PM	Task reassigned to Nick Moore.	Add Attachment
Alyssa Little	Jul 28, 2014 03:16 PM	His office is in the main housing office on the first floor of Ackerman	Add Attachment
Alyssa Little	Jul 28, 2014 03:16 PM	His computer starting making load whirring sounds so he shut it off and when he did he said it made a loud grinding sound. He wants someone to check it out cause he said it sounded like a fan/possible hard drive issue? He'll be in his office until 5pm.	Add Attachment