Service Request Ticket - # 54300

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2014 09:47 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091634[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. CL86KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Office Pro Plus 2013 from P0088059 installed as Office Pro Plus 2010 DEC2012 SR#

Wired NIC B8:AC:6F:83:60:6D

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Jul 30, 2014 10:11 AM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Jul 30, 2014 10:11 AM 
Set up other computer in the TR computer room, 
pulled IP from printer so I could map it. Done.
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Lexie Widmer Jul 30, 2014 09:41 AM 
Task reassigned to Alexander Carlson.
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Lexie Widmer Jul 30, 2014 09:41 AM 
They called back.  Nothing needed to be
transferred anymore. Alex is headed over there.
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Alexander Carlson Jul 30, 2014 09:06 AM 
Task reassigned to UCS Tech.
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Alexander Carlson Jul 30, 2014 09:06 AM 
I called and went over there, but was told that 
the computer is for someone else when I got there. 
they tried to call her, but she did not answer. 
They said they would call back when they had the 
information they need on what needs to be 
transferred.
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Alexander Carlson Jul 30, 2014 08:51 AM 
Dawn Brown's new number is 88486
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Alexander Carlson Jul 29, 2014 04:57 PM 
I was out supporting the IME event since a bit 
before 1 - will be able to make the switch tomorrow 
morning or afternoon.
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Alyssa Little Jul 29, 2014 04:00 PM 
****This is an email****
Hi,

Alexander and another person came over this
morning.  We weren't able to make the switch in
Rm. 249 because the user was not present and
wanted some settings saved.  I left a message for
Alexander at 88925 before noon but have not heard
back. 

If he could contact Pattie Johnson 88779 to make
sure she is available before he comes over that
would be great.
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Kevin Thibeault Jul 29, 2014 11:59 AM 
Dawn just called back and said there will be
someone there from 12 o'clock on in Todd hall 249.
Ask for Patty
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Alexander Carlson Jul 29, 2014 10:19 AM 
One computer replaced - other one waiting on someone 
to call so her stuff can be transferred. Said it 
would be very soon.
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Alexander Carlson Jul 29, 2014 10:00 AM 
Task reassigned to Alexander Carlson.
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Alyssa Little Jul 29, 2014 09:47 AM 
****This is an email****
Hello,

We would like to have two of our 2009 computers
replaced with two of our 2010s. 

1)  In TR Room 202, replace 20091634[Edit Inv] with 20101057[Edit Inv]
2)  In TR Room 249, replace 20091155[Edit Inv] with 20101296[Edit Inv]

Both of the 2010 computers are in my office, Tood
Hall Rm. 240. I will hang onto the 2009s in my
office for a couple weeks before sending them back
to UCS. 

We would like to send two 17" monitors back to UCS
(20041011[Edit Inv] and 20041106[Edit Inv].)  They are also in my
office. I would recommend parking the cart/wagon
on the first floor.

Thank you,
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