Service Request Ticket

Service Request Information

CONTACT	Name	Morihara, Bonnie	Date	Jul 29, 2014 12:36 PM
	Department	The Research Institute	Phone	88413
	Location		Email	moriharb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110771 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420
	Serial No.	11559801889	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010, Adobe Acrobat PRo XI(v.11) from P0090519
	Wired NIC	D4:BE:D9:32:3D:E5
	Wireless NIC	8C:70:5A:2B:66:94
	Bluetooth NIC	08:ED:B9:DB:9E:A3

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 31, 2014 04:24 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Nick Moore	Jul 30, 2014 10:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nick Moore	Jul 30, 2014 10:23 AM	Gave the new equipment to Dawn Brown, Bonnie was not in so I will contact Bonnie to see if she needs help or has any other questions or concerns.	Add Attachment
Nick Moore	Jul 29, 2014 12:49 PM	Task reassigned to Nick Moore.	Add Attachment
Lexie Widmer	Jul 29, 2014 12:45 PM	Left VM	Add Attachment
Sarah Pettigrew	Jul 29, 2014 12:36 PM	NEW EQUIP SETUP: A wireless mouse needs to be setup and delivered to Bonnie Morihara in TODD 328. If she is unavailable, you may also contact Dawn Brown in TODD 240. The mouse is to be used with computer W#20110771. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment