Service Request Ticket - # 54307

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2014 12:40 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091306[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 53N0KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53N0KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 8 Pro, 64 bit Software Machine upgraded to 8.1 for testing 6/27/2014 WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:FB:F3

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Aug 04, 2014 02:01 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lexie Widmer Aug 04, 2014 02:01 PM 
Added rezelld as admin.  Mapped M:\\media\media. 
Seems to be working now.
 Add Attachment
Lexie Widmer Aug 01, 2014 10:28 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Lexie Widmer Aug 01, 2014 10:27 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lexie Widmer Aug 01, 2014 10:27 AM 
Emailed her to test it and let us know.
 Add Attachment
Lexie Widmer Aug 01, 2014 09:26 AM 
Deborah has an install disk that has printer
drivers, ptpublisher, and surething labelmaker. 
Installed surething, got the printer drivers and
ptpublisher from the website (primera.com) for
windows 8 compatibility.  

FYI, the printer is connected to the PC with a USB
and 2 esata cables.  

The esata card driver had to be installed (sol/lms
chipset for windows 7).  

In device manager: other devices -> Primera Pro
Publisher -> update -> drivers on this computer ->
Printers -> Primera ->xi Pro.

Still need to confirm with one of the video people
that it works.
Add Attachment
Nick Moore Jul 31, 2014 09:27 AM 
Task reassigned to Lexie Widmer.
 Add Attachment
Lexie Widmer Jul 29, 2014 01:29 PM 
Task reassigned to Nick Moore.
 Add Attachment
Lexie Widmer Jul 29, 2014 01:29 PM 
Taking lunch.  Checked Windows updates and had one
of their people try to recreate the error.  It
froze and now the program won't open.  There was
also a driver missing in Device Manager.
Add Attachment
Lexie Widmer Jul 29, 2014 12:46 PM 
Task reassigned to Lexie Widmer.
 Add Attachment
Kevin Thibeault Jul 29, 2014 12:40 PM 
****This is an email****
Need tech service on 20091306[Edit Inv] recently install in
Digital Production Services (DPS)
This machine has Windows 8 on it and is used to
run our DVD/Bluray duplicator.  The duplicator
works, but now the Windows program is crashing -
getting a full blue screen that says "Windows has
incurred a problem and is restarting computer" 
this is a quick message before it automatically
restarts.
    
Some bug perhaps?
Thanks,
Deborah

DEBORAH REZELL
DIGITAL MEDIA PRODUCER
WESTERN OREGON UNIVERSITY
OFFICE: 503-838-8975
Add Attachment