Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jul 30, 2014 08:25 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121273 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18DPHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:46:D3

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jul 30, 2014 04:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jul 30, 2014 04:42 PM	PC W#20050322 removed from AD.	Add Attachment
Miles Rakestraw	Jul 30, 2014 03:11 PM	PC W#20121273 and Monitor W#20121295 Have been removed from TODD 336 and installed in West House RM210. PC W#20050322 has been moved to storage in ITC009. Inventory has been updated.	Add Attachment
Miles Rakestraw	Jul 30, 2014 12:58 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Jul 30, 2014 08:25 AM	She would like a computer to be moved from Todd Hall 336 to West House 210. The computer she would like moved has a WOU#20121273. The computer will be placed were an older computer sits right now in West House. She would like the monitor (WOU#20040629) to stay but swap out the old computer part with the new one you got from Todd hall. The old computers WOU# is 20050322. To get into Todd Halls room please contact Mylisa Behling and she can let you in To get into West House Please contact Kathy Witwer	Add Attachment