Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jul 30, 2014 09:26 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120892 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	T4B009257	Location	PDR
	Model	ColorQube 8870	Hostname	lab-24hourroom/studentlounge.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414
	Wired NIC	9C:93:4E:86:98:D2

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 31, 2014 07:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 31, 2014 07:55 AM	Entered the metered pin-printer is now accepting ink.	Add Attachment
Kevin Thibeault	Jul 30, 2014 04:23 PM	Task reassigned to Megan Eichler.	Add Attachment
Kevin Thibeault	Jul 30, 2014 04:23 PM	Went down there to take a look at it and I removed all the black ink I could see from the printer and it still displayed a message saying that their was incorrect ink in slot 4. Went I tired to put the ink back in it would stay where you put it and not slide into position.	Add Attachment
Meghann Thilberg	Jul 30, 2014 09:26 AM	The front desk called saying the printer in the 24 hour room is not accepting ink again. They would love it if someone could go check it out. The printer is an 8870.	Add Attachment