Service Request Ticket - # 54330

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2014 01:11 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121240[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV21XDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D8:B6:F8


Wireless NIC EC:35:86:51:BA:D0


Bluetooth NIC EC:35:86:51:BA:D1

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Aug 06, 2014 02:00 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 06, 2014 02:00 PM 
We set him up to print to CA-Veronica and added him 
as an administrative user on the machine.  We can 
help him get any additional software if needed and 
map any needed I drives if he needs access.
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Lori Burgeson Aug 06, 2014 01:06 PM 
Scheduled for 1:30 today
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Lori Burgeson Aug 06, 2014 06:59 AM 
****This is an email****
Hi Lenore,

I have an iMac ready to set up for Kent Neely.  
Please let me know a good day/time to swing by to 
set that up for him.

Thanks!
Lori
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Lori Burgeson Aug 01, 2014 01:03 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Aug 01, 2014 01:03 PM 
Left Lenore a voicemail
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Vikas Sharma Aug 01, 2014 10:17 AM 
Task reassigned to UCS Tech.
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Vikas Sharma Aug 01, 2014 10:17 AM 
Ready for lori or megan
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Vikas Sharma Aug 01, 2014 10:16 AM 
Computer Name: W20121240
AD: Yes
Updated all the browsers and applications.
Ran DNS settings.
Install Sophos and Updated.
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Vikas Sharma Aug 01, 2014 08:01 AM 
Task reassigned to Vikas Sharma.
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Sarah Pettigrew Jul 31, 2014 01:11 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Lenore Eliassen. The station is for new hire Kent Neely, Lenore will 
need to schedule delivery with Neely, but he wants to be there for 
setup. The WOU # of the new computer is 20121240[Edit Inv]. The iMac is on 
the counter in ITC 008.
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