Service Request Ticket - # 54345

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2014 12:42 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130176[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 287M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 287M8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:89:7A:B1

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
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Entered by Date Memo
Lori Burgeson Aug 05, 2014 12:44 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 05, 2014 12:44 PM 
Hard drive has been replaced.  Machine is being 
reimaged with NS 125 image and will be put back in 
lab.
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Lori Burgeson Aug 04, 2014 12:42 PM 
Warrantying hard drive for this machine through 
Dell.  Should have within 24-48 hours pending 
approval from Dell.
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