Service Request Ticket - # 54346

Service Request Information

CONTACT Name Huggins, Brad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2014 12:46 PM
Department Facilities Services Phone 88180
Location Email hugginsb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20140017[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag Description Dell UltraSharp 27-inch Monitor #U2713HM
Serial No. CN0GDW1G7444544O893S Location Going to PDR
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Sep 17, 2014 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Sep 02, 2014 04:00 PM 
New video card has been received: SR 54561.
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Alexander Carlson Aug 04, 2014 04:34 PM 
Task reassigned to Nathan Sauer.
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Alexander Carlson Aug 04, 2014 04:34 PM 
The computer cannot handle that monitor's max 
resolution. He has been told of his options, mostly 
involving a new computer.
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Alexander Carlson Aug 04, 2014 01:37 PM 
Receptionist said she would call us when he returns 
from his presentation.
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Alexander Carlson Aug 04, 2014 01:21 PM 
going to go see if he is there
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Alexander Carlson Aug 04, 2014 01:21 PM 
Task reassigned to Alexander Carlson.
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Lexie Widmer Aug 04, 2014 01:02 PM 
****This is an outgoing email****
Hello,

We have a service request here for you regarding
some monitor issues.  We can come take a look
whenever works best for you.

Thanks,
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Katie Halvorson Aug 04, 2014 12:46 PM 
****This is an email****
Hello,

Recently I had a monitor installed; however there
appears to be something
wrong with the resolution and the images are not
as sharp as they should be.

In addition, just today, I started getting an
error pop-up message about a
USB port.  (It's not showing right now, so I
cannot give you the exact
message...?)

Please let me know when someone might be able to
take a look at my monitor.

Thanks!
Brad
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