Service Request Ticket

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Service Request Information

CONTACT	Name	Denton, Jeff	Date	Aug 04, 2014 02:20 PM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110553 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.2GHz Quad-core
	Serial No.	C02H3HNGDV7L	Location	PDR
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), MS Office for MAC 2011 from P0083800, Parallels Desktop 7 from P0083800, Win 7 pro license from P0083797, Microsoft Office 2010 WIN license from P0083800 installed as Office 2007, Panic-Coda2 from VISA2012003171, MAMP Pro 2.1.1 from VISA2012003174
	Wired NIC	3C:07:54:6E:5A:89
	Wireless NIC	68:A8:6D:4D:25:96
	Bluetooth NIC	68:A8:6D:4D:25:97

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lexie Widmer	Aug 07, 2014 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Aug 07, 2014 11:58 AM	Jeff has picked up the charger. I also talked to him about proper wrapping of the cord.	Add Attachment
Lexie Widmer	Aug 07, 2014 11:29 AM	Received new charger and shipped old one. Will get into contact with Jeff to deliver new one.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:14 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:14 PM	The bad charger is on Lori's desk.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:12 PM	AppleCare info: Case #: 645170872. Repair : D130771357.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:02 PM	Serial number: C04151534XXDJ92AM	Add Attachment
Lexie Widmer	Aug 06, 2014 01:58 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Aug 06, 2014 12:36 PM	The charger is up here at SRD.	Add Attachment
Lexie Widmer	Aug 05, 2014 02:06 PM	**This is an email** Hi Jeff, We have received your service request for your macbook's charger. We would be happy to contact AppleCare and pursue a warranty replacement. First, we need the serial number off of the charger. The pronged adapter can be removed from the charger unit; the number should be underneath it. We will also need the charger itself to send back to Apple. Take care, Lexie	Add Attachment
Katie Halvorson	Aug 05, 2014 10:16 AM	**This is an email** Hi Tricia, I just received a call from someone at UCS regarding my power supply and ... shoot! ... I forgot to bring the darn thing with me this morning. However, I did send a photo of the supply with the WOU number to Cindi - I've attached it to this message. Is there anything else you guys need from me to determine a warrantee replacement? Thanks. Jeff	Add Attachment photo1.jpg
Vikas Sharma	Aug 05, 2014 08:11 AM	Left VM	Add Attachment
Alyssa Little	Aug 04, 2014 02:20 PM	He needs to have his power supply looked at and to have a replacement arranged, Tricia said that the laptop is under warranty He will be on campus tomorrow with the broken power supply for someone to come check it out.	Add Attachment