Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Aug 05, 2014 08:59 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130526 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WFBFZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; TRANSFER TO W#20160947 DEC2017 SR65971 [transfer from W#20090524- Adobe InDesign CS4 from P0074238,
	Wired NIC	F8:B1:56:C6:0D:AC

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Aug 05, 2014 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Aug 05, 2014 12:03 PM	Done. The icon was showing up funny and the program only showed in search if you typed 'indesign'. But it's running fine and activated.	Add Attachment
Lexie Widmer	Aug 05, 2014 11:24 AM	Task reassigned to Lexie Widmer.	Add Attachment
Vikas Sharma	Aug 05, 2014 09:07 AM	Called nancy and let her know that we have to grab the disc from tricia	Add Attachment
Lori Burgeson	Aug 05, 2014 09:05 AM	Tricia will have the installation disc. License can be found here: T:\Adobe InDesign\Indesign CS4 WIN	Add Attachment
Katie Halvorson	Aug 05, 2014 08:59 AM	She got a new computer couple months ago and just realized that InDesign is not on there anymore and she needs it. She says she had it on her old computer but not this one. She is in till 4 today and in and out from meetings but you can come over and she can step out. 945-1045 she is out.	Add Attachment