Status changed from (1) Pending to (5) Completed

***** This is an e-mail on 8/8/2013 ****
Hello,
I just got into the office.  I think you are 
probably gone.
I will be here tonight and again on Sunday.
Please feel free to come and get the computer.
Also, thank you for all your help and support.
mona

Mona K-Hinds
Upward Bound

Her loaner is not letting her log in. It gives an
error that says  "The Security database on the
Server does not have a computer account for the
work station trust relationship". She needs to do
some work this weekend so she either needs a new
loaner or have this one fixed.

I was given access to Mona's machine today, at her 
office - it's infected with an adware virus called 
"123HD.exe".So, we might need to re-image the 
machine because its pulling down other viruses 
onto her laptop.I'll explain to her tomorrow 
during our scheduled meeting. I did run the anti-
malware program, sophos and ccleaner - but that 
didn't help.

Hello Mona, 

Let's work with 1pm tomorrow as suggested - that 
would be fine.

Regards.

Hello Mona,

We got a request from you - regarding your machine 
running really slow.
So, I was wondering what day and time would be 
convenient to come over to your office and look at 
your machine?

Also, ensure all you data(e.g documents, pdf's, 
ppt docs. etc)on your laptop are moved over to 
your h:drive - just as precautionary plan.

Thank you for your time.

Her computer is always running really slow.  The
computer will freeze up when she is typing or
trying to open a program.  She has tried
restarting multiple times and she still has the
same problem.

She works weekends and nights so email her to set
up a time that works.