Service Request Ticket

Service Request Information

CONTACT	Name	Zobel, Gregory	Date	Aug 06, 2014 10:25 AM
	Department	Education & Leadership	Phone	88728
	Location		Email	zobelg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110578 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Dual-core
	Serial No.	C1MH605EDV13	Location	PDR
	CPU	Intel Core i5(2.4GHz, 3MB L3)
	OS	Unknown	Software	MSOffice2011std MAC P0084052, AdobeMasterCS5.5MAC P0084052, VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014 Bootcamp WIN7Pro P0084058, Keynote'09 P0086780 redemptioncode his AppleID, AdobeCaptivate6MAC P0087260, Screenflow 4upg VISA2012003228, Pixelmatorv2.1 VISA2012003278, ComicLife2 VISA2012003277, CamtasiaMAC v2.4 VISA2013003651 ADDTL SOFTWARE FROM ITC001LAB:FinalCutExp4 Labstation bundle, Renamerv4.3.2 VISA2014004170, EndNoteX7Hybrid(WIN/MAC)Upg P0095604, Bartenderv1.2.21 VISA2014004171, AlFredPowerPackv2.5 VISA2014004172, DaisyDiskv3.0.3.1 VISA2014004191, DevonTech InfoWorkersProbundle(DevonagentProv3.8.1 and DevonthinkProOfficev2.7.7)&DevonTech MyThoughtsv1.4 VISA2014004192, DragonDictate MAC4 VISA2014004594,
	Wired NIC	3C:07:54:79:B9:5C
	Wireless NIC	68:A8:6D:4B:F7:60
	Bluetooth NIC	68:A8:6D:4B:F7:61

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Aug 06, 2014 12:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Aug 06, 2014 12:05 PM	Software has been installed and registered	Add Attachment
Miles Rakestraw	Aug 06, 2014 10:39 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Aug 06, 2014 10:39 AM	He will be available at 11:30	Add Attachment
Tricia Flaherty	Aug 06, 2014 10:25 AM	software installer and Serial key can be found at T:\VMWare\VMware Fusion for MAC\FUSIONv6.x	Add Attachment