Service Request Ticket - # 54362

Service Request Information

CONTACT Name Fritz, Justin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2014 11:14 AM
Department Athletics Phone
Location Email fritzj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090348[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. SQP91905V0TG Location Going to PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS MAC OS X 10.11 (El Capitan) Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844

Wired NIC 00:25:4B:9D:8B:B0


Wireless NIC 00:24:36:B4:F1:D5


Bluetooth NIC 00:25:00:C4:6C:C0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Aug 06, 2014 03:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Alexander Carlson Aug 06, 2014 03:03 PM 
Got him admin rights - tried to make fullscreen 
silverlight videos on an imac not be stuttery, but 
even updating all involved programs and changing 
settings did not help. it doesn't lag or stutter 
on smaller sizes.

Done.
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Alexander Carlson Aug 06, 2014 02:05 PM 
going over there now
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Alexander Carlson Aug 06, 2014 01:12 PM 
*This was arranged when I called him
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Alexander Carlson Aug 06, 2014 01:08 PM 
Status changed from (1) Pending to (2) Scheduled
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Alexander Carlson Aug 06, 2014 01:08 PM 
going to football office 128 at 2:15
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Alexander Carlson Aug 06, 2014 12:53 PM 
Task reassigned to Alexander Carlson.
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Katie Halvorson Aug 06, 2014 11:49 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Aug 06, 2014 11:49 AM 
503 931 1084
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Katie Halvorson Aug 06, 2014 11:15 AM 
Task reassigned to Service Request Desk.
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Katie Halvorson Aug 06, 2014 11:14 AM 
He needs admin rights to add a printer and update
some media player.
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