Service Request Ticket - # 54363

Service Request Information

CONTACT Name Borst, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2014 11:51 AM
Department Business Services Phone 88284
Location Email borsts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101377[Edit Inv] (opens in a new window) Bldg/Room AD 102
Service Tag 341VJQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341VJQ1 Location repalced by 20141206 was Sue Borst

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DF:8D:D7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Aug 06, 2014 01:06 PM 
Status changed from (1) Pending to (5) Completed
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Alexander Carlson Aug 06, 2014 01:06 PM 
Went over there and tried having her log in, and it 
worked. Done
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Alexander Carlson Aug 06, 2014 01:00 PM 
Called, going to check it out
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Alexander Carlson Aug 06, 2014 12:59 PM 
Task reassigned to Alexander Carlson.
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Katie Halvorson Aug 06, 2014 11:51 AM 
She has tried restarting her computer and waiting
for the lock to come off for hour and half and the
computer keeps saying "the reference account is
currently locked out and may not be logged onto"

She gets the message at the ctrl-alt-delete page
and can never get on her computer.
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