Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Aug 06, 2014 12:47 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140021 (opens in a new window)	Bldg/Room	BELL 238
	Service Tag		Description	Wyse P25 zero client 32MB FLASH/512MB
	Serial No.	JTG8T02	Location	Student Lounge
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0094923, Microsoft VDA subscription from P0094858, VMWare View Premier with Maint from P0091580
	Wired NIC	00:80:64:CC:C3:49

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Aug 19, 2014 04:00 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	Aug 19, 2014 03:58 PM	Delivered and setup on 8/19/2014	Add Attachment
John Rushing	Aug 15, 2014 01:34 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Aug 15, 2014 01:34 PM	left message with Deborah to deliver thin client. Waiting for call back.	Add Attachment
John Rushing	Aug 12, 2014 01:07 PM	I added the client to the Teradici group WUC Terra 2	Add Attachment
Lori Burgeson	Aug 07, 2014 03:12 PM	Task reassigned to John Rushing.	Add Attachment
Lori Burgeson	Aug 07, 2014 03:12 PM	John: I wasnt able to get to this.	Add Attachment
Tricia Flaherty	Aug 06, 2014 12:47 PM	This thin client W#20140021 is on shelf near restroom with monitor W#20111071 on floor, it is replacing Sun client W#20060100 which is used as a student office station in VP of Stu Affairs. There is a GFA setup form	Add Attachment