Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Thomas, Cathy	Date	Aug 06, 2014 01:40 PM
	Department	The Research Institute	Phone	5413460593
	Location		Email	thomasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140019 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	38RKH12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	38rkh12	Location	PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094858; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop install transferred from W#20100804(SR58179)
	Wired NIC	EC:F4:BB:54:FE:7A
	Wireless NIC	F8:16:54:0B:F6:08
	Bluetooth NIC	F8:16:54:0B:F6:0C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 14, 2014 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 14, 2014 10:10 AM	all set up and delivered	Add Attachment
Megan Thibeault	Aug 13, 2014 04:13 PM	emailed Cathy seeing when she is available tomorrow	Add Attachment
Megan Thibeault	Aug 13, 2014 04:13 PM	Task reassigned to Megan Eichler.	Add Attachment
Katie Halvorson	Aug 13, 2014 01:29 PM	**This is an email** I understand Lori will be on vacation tomorrow ¿ Is there anyone else who can help me THANKS Cathy	Add Attachment
Lori Burgeson	Aug 07, 2014 03:56 PM	Out of Office Auto Reply: **This is an email** Hi, I will be out of the office on vacation from August 6¿12, returning Wednesday, August 13th.	Add Attachment
Lori Burgeson	Aug 07, 2014 03:55 PM	**This is an email** Hi Cathy, We have a new Dell Latitude laptop ready to deliver to you. Can you give me your availability so we can set up a time to swing by to get this new laptop set up for you? Thank you, Lori	Add Attachment
Lexie Widmer	Aug 07, 2014 11:50 AM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Aug 07, 2014 11:40 AM	Computer is back on the shelf.	Add Attachment
Lexie Widmer	Aug 07, 2014 11:38 AM	Computer is reimaged and ready for Lori/Megan.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:17 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Aug 06, 2014 02:17 PM	I have the case and computer by my desk. Reimaging.	Add Attachment
Tricia Flaherty	Aug 06, 2014 01:40 PM	This laptop will be on shelf near restroom with Setup form	Add Attachment