Service Request Ticket - # 54374

Service Request Information

CONTACT Name Guy, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2014 12:13 PM
Department Business Services Phone 88170
Location Email guyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031442[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4200dtn
Serial No. USGNP40261 Location PDR

Model Q2428A#ABA Hostname mozart.wou.edu
Notes Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7 Ink/Toner Refill
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 13, 2014 04:16 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Aug 13, 2014 04:16 PM 
installed the new maint kit-working much better!
 Add Attachment
Megan Thibeault Aug 07, 2014 04:05 PM 
PR#7902
 Add Attachment
Megan Thibeault Aug 07, 2014 04:04 PM 
Needs a new transfer roller
 Add Attachment
Dyl Karbia Aug 07, 2014 01:32 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Dyl Karbia Aug 07, 2014 01:12 PM 
Task reassigned to Dyl Karbia.
 Add Attachment
Katie Halvorson Aug 07, 2014 12:13 PM 
All print jobs are coming out very dirty.  Black
is smeared all over the jobs.  They want someone
to come take a look and see if it needs cleaning
sine they have already ordered new toner.

BO-Mozart
 Add Attachment