Service Request Ticket - # 54377

Service Request Information

CONTACT Name Girod, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2014 05:09 PM
Department College of Education Phone 88518
Location Email girodm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140016[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QA
Serial No. C02N50J1G3QQ Location PDR DAMAGED

CPU Intel Core i5(2.4GHz, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software Microsoft Office for MAC 2011 from P0094776

Wired NIC 00:08:E3:FF:FC:04


Wireless NIC 80:E6:50:0C:C3:74


Bluetooth NIC 80:E6:50:0C:C3:75

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Aug 14, 2014 04:17 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Aug 14, 2014 04:17 PM 
All set up
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Lexie Widmer Aug 12, 2014 04:18 PM 
Trisha was able to delete the weird partitions and
is reinstalling Mavericks.  She and Megan will get
it deployed.
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Lexie Widmer Aug 12, 2014 04:17 PM 
Task reassigned to Megan Eichler.
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Lexie Widmer Aug 11, 2014 09:16 AM 
Repair ID: D131030893
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Lexie Widmer Aug 11, 2014 08:34 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Aug 08, 2014 04:11 PM 
It appears that somethings wrong with the HD of
this computer (or the SATA cable). Will contact
AppleCare next week.
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Vikas Sharma Aug 08, 2014 10:20 AM 
Task reassigned to UCS Tech.
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Vikas Sharma Aug 08, 2014 10:20 AM 
None of the USB's are working and lori knows about it. Thats why i 
could not reimage the machine.
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Vikas Sharma Aug 08, 2014 08:19 AM 
Task reassigned to Vikas Sharma.
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Tricia Flaherty Aug 07, 2014 05:09 PM 
this is a 13 inch Macbook Pro Retina laptop
W#20140016[Edit Inv] to replace an MacBook Pro 13 with
W#20101423[Edit Inv] for Dean of College of ED it will be on
shelf by restroom with GFA setup form(no case...he
can use older laptop case and cabling if he wishes)
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