Service Request Ticket - # 54379

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2014 11:35 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140072[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DDWWS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. DDWWS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094928, StarBoard v9.5, TurningPointInstall v5.3.2.24

Wired NIC 34:17:EB:BB:1A:1E


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public

Entered by Date Memo
Nathan Sauer Apr 30, 2015 01:23 PM
Status changed from (1) Pending to (5) Completed
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Kevin Thibeault Jan 07, 2015 09:01 AM
Bryan Dutton just called in and said that the
clean filter message has been popping up for the
projector.
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Lori Burgeson Dec 05, 2014 09:09 AM
Task reassigned to Nathan Sauer.
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Lori Burgeson Dec 05, 2014 09:09 AM
I emailed Nathan and let him know that I left the 
station on his office chair
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Babatunde Idahor Dec 05, 2014 08:24 AM
Task reassigned to Lori Burgeson.
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Babatunde Idahor Dec 05, 2014 08:22 AM
Machine is located on the shelf in ITC 009.
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Babatunde Idahor Dec 05, 2014 08:20 AM
Setup is complete. Machine wou#-20140074[Edit Inv]
CN: SC40074ITC001.
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Babatunde Idahor Dec 03, 2014 01:01 PM
Imaging...
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Lori Burgeson Dec 03, 2014 10:07 AM
Tunde: I left 20140074[Edit Inv] (replacement smart computer 
for ITC 001) on your desk. Please install the 
staff MSO 2013 image on the machine.
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Babatunde Idahor Nov 21, 2014 09:53 AM
Priority changed from (3) Priority to (4) Moderate Priority.
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Babatunde Idahor Nov 20, 2014 04:43 PM
Last recall i was waiting upon the image for 
this machine with ITC001 WOU#2014007. The 
machine was never set-up because the image 
wasn't available.Both machines at the 
instructor console section are - wou#: 
20100044( PC) and imac wou#: :20140187[Edit Inv].
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Babatunde Idahor Sep 18, 2014 10:23 AM
W20140075 - old name ( SC40075NS016 - new name)
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Babatunde Idahor Aug 22, 2014 08:15 AM
****This is an e-mil****
Hi Lori,

The following machines below have just been 
renamed according to the new naming scheme:

W20140072 - old name (SC40072NS103 - new name)
W20140073 - old name ( SC40072MOD101 - new name)
You can move the machine to their respective 
OU.Dell touch drivers are installed.

Going over to NS016 to locate the other machine to 
change the computer name.I think Nathan must have 
deployed it .Will give an update once its done.

regards.
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Babatunde Idahor Aug 11, 2014 10:22 AM
Waiting on the image for machine 20140074[Edit Inv].
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Babatunde Idahor Aug 11, 2014 10:07 AM
Machine names - W20140075, W20140072, W20140073
Domain joined - yes
admin users - studenttechs
windows activated - yes
Sophos - yes
extra software - TurningPoint5.3.1, Starboardv9.5
software updates - yes
browsers tested - yes
power options - yes
DNS set - yes

PC's are set up and ready to be deployed in the 
lab.
Equipment is located on shelf across from the 
restroom in ITC 009.

The image for ITC 001 is not ready.So,we have to 
hold-off on the set-up for now. 
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Lori Burgeson Aug 08, 2014 02:20 PM
The two computers for NS need TurningPoint 
installed.
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Lori Burgeson Aug 08, 2014 01:56 PM
NS 103, NS 016, and Mod 101 will get the staff 
image.  ITC 001 will get the ITC 001 image.  Please 
hold off on the ITC 001 image.  I dont have an 
updated image for that room yet.
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Babatunde Idahor Aug 08, 2014 11:45 AM
Task reassigned to Babatunde Idahor.
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Shandelle Plasker Aug 08, 2014 11:43 AM
Computers are located on the shelf next to the
bathroom.
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Shandelle Plasker Aug 08, 2014 11:35 AM
Need smart classroom image for NS103 WOU#20140072[Edit Inv],
MOD101 WOU#20140073[Edit Inv], ITC001 WOU#20140074[Edit Inv], NS016
WOU# 20140075[Edit Inv]

**Let Nathan no when image is done. He will install.**
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